Hailsham RoadHerstmonceuxEast Sussex, BN27 4JXTel: 01323 833535
The surgery is Monday - Friday between 08:30 - 13:00 and 14:30 - 18:30 with the exception of one Saturday per month whereby we hold an extended hours surgery for workers. Worker appointments are for patients that work and are unable to attend the surgery in our usual opening hours. They are on a first come first served basis and are bookable in advance.
Triaging appointment requests - all of our receptionists are trained to triage appointments and will ask you questions relating to your health concerns to ascertain which member of the clinical team you are best placed to be seen by. Triaging enables the GPs, Advanced Nurse Practitioner and Nurses to work more effectively and efficiently.
The Doctors/Advanced Nurse Practitioner are available for consultation at the following times:
08:30 - 12:00 Dr Simmons (m)
09.00 - 11:00 Dr Andersen (f)
9:00 - 11:30 Debbie Hart (f)
17:00 - 18:00 Dr Simmons (m)
15:30 - 18:00 Debbie Hart (f)
08:30 - 12:00 Dr Dodge (f)
08:30 - 12:00 Dr Blakey (m)
16:00 - 18:00 Dr Dodge (f)
08:30 - 10:30 Dr Simmons
09:00 - 11:30 Debbie Hart (f)
16:00 - 18:00 Dr Simmons (m)
14:30 - 17:00 Debbie Hart (f)
08:30 - 12:00 Dr Simmons (m)
09:00 - 12:15 Dr Andersen (f)
16:00 - 18:00 Dr Andersen (f)
08:30 - 11:00 Dr Dodge (f)
08:30 - 12.00 Dr Blakey (m)
16:00- 18:00 Dr Dodge (f)
Nurse appointments are available daily between 08:30 - 13:00 and also between 15:30 - 17:30 Tuesday and Friday.
We operate an extended hours opening one Saturday per month for workers. Worker appointments are for patients that work and are unable to attend the surgery in our usual opening hours. They are on a first come first served basis and are bookable in advance.
Improved Access appointments are available evenings & weekends at other surgeries
To book appointments please contact our reception team on 01323 833535 option 1
Empowering health and wellbeing
All surgeries are run with an appointment system and most patients will be offered an appointment within 24 hours and where possible with the doctor of their choice.
Appointments with the doctors are at 10 minute intervals.
All of our receptionists are trained to triage appointments and will ask you questions relating to your health concerns to ascertain which member of the clinical team you are best placed to be seen by. Triaging enables the GPs, Advanced Nurse Practitioner and Nurses to work more effectively and efficiently.
Two thirds of each days appointments are bookable in advance with the remainder only bookable on the day. You can book as far in advance as you want to. Monday evening appointments are available for workers. Ask at reception for details.
You can now book appointments online. Click on the link on the Online Services section at the bottom of the home page and this will take you through the set up.
All appointments for blood tests will be made before 10:30 in time to be collected and taken to the hospital for analysis.
If you are having a fasting blood test you should not eat or drink any fluids (except water or tea without milk or sugar) for 14 hours prior to your test.
If you are having a PSA blood test for prostate cancer, ask reception for an advisory leaflet.
Urine and stool samples - please collect a sample bottle from reception and return with the enclosed questionnaire, to the surgery before 10:30am in time to be collected by the hospital courier and taken to the hospital for analysis.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Our nurses do all our contraception checks.
We are now a training practice for newly qualified doctors. Following graduation from medical school, newly qualified doctors undertake two years of work experience in both hospitals and with GPs. They will initially sit in on appointments with the GPs and will then see patients on their own, with support from the GPs as required. Your GP will make you aware if they have a newly qualified GP sitting in with them and will give you the opportunity to decline if you would prefer them not to be present. The same goes for work experience students who visit the practice from time to time.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Evening & Weekend appointments are now available at other local surgeries
To book an appointment contact our reception team
on 01323 833535 option 1
For emergencies outside of surgery hours, call 01323 833535 and there will be an answer phone message advising you to call NHS 111 or the Out-of-hours Emergency Cover.
Call 111 any time day or night for advice on health problems and access to consultations with out-of-hours doctors. It's free to call from mobiles and landlines.
Call 111 when you:
111 advisors can:
The out-of-hours emergency cover is provided by IC24, a GP co-operative, in which a large number of GPs band together to provide an efficient and caring out-of-hours emergency service for their patients and to give others quality off-duty time. It is therefore requested that in order not to overload IC24, patients seriously consider whether their request for out-of-hours help is necessary. Most requests are totally reasonable but a small and not insignificant number are questionable. The reasonable approach by patients in this matter would be greatly appreciated.
Patients can also attend the following facilities in the area:
Anyone can use a walk-in centre - you don't need an appointment or to be registered with a GP. The service offers treatment, information and advice for a range of minor illnesses and injuries and are open 7 days a week between 8am - 8pm.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Minor Injuries Units
Minor injuries units available to our patients are open from 8am - 8pm seven days a week at Uckfield, Lewes and Crowborough community hospitals.
The centres provide assessments and treatments for a wide range of minor injuries in both adults and, in most locations, also for children please check online or with NHS 111 before travelling.
These include sprains and strains, broken bones (not hips), minor burns and scalds, insect and animal bites, minor eye injuries. X-ray facilities are available.
If your own dentist cannot help or you do not have a dentist, call the NHS Dental Helpline on 0300 1231663, Monday to Friday, 8am - 4pm, for an appointment.
If you need help outside these hours call NHS 111 or contact the East Sussex Emergency Dental Service:
This is not a drop-in service - an appointment must be made prior to attendance. The appointment lines are live from 6.30pm - 10.30pm with appointments between 7.00pm - 9.00pm.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
The non-urgent patient transport service is only provided for patients who have a clinical need. The need is assessed by the patient transport bureau coordinator who will ask you a few questions to confirm if you are eligible. For full details ask at reception.
The Patient Transport Bureau contact number is 0300 111 21 31. If you are not eligible for hospital transport, the British Red Cross provide a transport service with door-to-door assistance for a small contribution towards their cost. They can be contacted on 08000 280 831.
Access 2 Healthcare is a patient transport scheme for people who want to visit their doctor or nurse.
Please click on this link for more details.http://www.access2healthcare.org/
Access2Healthcare is independent of Herstmonceux Integrative Health Centre
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