Herstmonceux Integrative Health Centre
Hailsham Road, Herstmonceux, East Sussex, BN27 4JX
Current time is 16:05 - We're open
Telephone: 01323 email@example.com
Appointments and test results
updated May 2021 – during the Covid-19 pandemic we are only booking telephone consultations online. Face-to-face appointments are available by phoning us
All of our receptionists are trained to triage appointments and will ask you questions relating to your health concerns to ascertain which member of the clinical team you are best placed to be seen by. Triaging enables the GPs, Advanced Nurse Practitioner and Nurses to work more effectively and efficiently.
You can now book appointments online, along with requesting repeat prescriptions & accessing a brief medical summary, via the NHS app (please see the link below on how to download and register with the app), you can also access the NHS app on your web browser
Blood Test results – Results will be sent to your GP as soon as it is available from the hospital. If there is anything that needs to be done, for instance you need antibiotics, we will contact you. The results are usually available to you 6-7 working days after the test and can be most easily accessed online through the NHS app. This app is available for download onto any smartphone or tablet.
Blood Test Appointments
All appointments for blood tests will be made before 10:30 in time to be collected and taken to the hospital for analysis.
If you are having a fasting blood test you should not eat or drink any fluids (except water or tea without milk or sugar) for 14 hours prior to your test.
If you are having a PSA blood test, Click here for further information on Prostate Cancer and the benefits and risks of having a PSA test
Urine samples – please collect a sample bottle from reception and return, with the completed enclosed questionnaire, to the surgery before 10:30am. We will test it in the surgery and if it shows any abnormality we will send it to the hospital for analysis.
Stool samples – If you are doing a “FIT” test (to see if you have blood in your stool) then follow the instructions in the packet and be sure to label it carefully. If you are asked to collect a stool sample, some people find it helpful to use clingfilm over the toilet bowl with a dip in it to collect the stool and please screw the lid securely to prevent unwanted leakage.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Our nurses do all our contraception checks.
We are a training practice for newly qualified doctors. Following graduation from medical school, newly qualified doctors undertake two years of work experience in both hospitals and with GPs. They will initially sit in on appointments with the GPs and will then see patients on their own, with support from the GPs as required. Your GP will make you aware if they have a newly qualified GP sitting in with them and will give you the opportunity to decline if you would prefer them not to be present. The same goes for work experience students who visit the practice from time to time.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Online Consultations & Improved Access appointments
You can also contact us electronically using Engage Online Consultations, this can be an admin or medical query. All enquiries received before 11am will be answered on the day.
You can also have a consultation through LIVI, a service we provide, in partnership with SDHC – our local GP Federation. LIVI gives you access to an NHS GP by video for medical advice, prescriptions and referrals. Download the LIVI app on your smartphone or tablet. LIVI GPs are available Monday – Friday 7am – 10pm and Saturdays, Sundays and Bank Holidays 8am – 4pm
Whilst we encourage our patients to come to the surgery*, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
*during the Covid-19 pandemic, please do not attend the surgery unless you have a booked appointment