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Patient Reference Group

Wednesday 29 July

We are experiencing intermittent issues with our phone lines and apologise for any inconvenience this may cause.

We can also be contacted via Engage online consultation on the link below

Thankyou for your patience


Face mask exemption letters for patients

Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver).

We are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.

Some transport providers are providing evidence of exemptions themselves, see, for example, this information from First Bus and Arriva.…/coronavirus-inf…/face-coverings…/how-to-obtain-assistance-car…/


Face Masks - Following the mandatory requirement for everyone* to wear face coverings on public transport guidance has been given to request patients wear face coverings/masks when they attend the surgery.  Thank you for your co-operation

*with the exception of young children or anyone who would be caused distress by wearing a mask

To protect our community and staff please can all patients follow the guidance at…/publica…/covid-19-stay-at-home-guidance 


To avoid shortages, may we kindly ask patients not to order medication earlier than required or request medication that has not been issued to them for years


Patient with potential symptoms, or those needing travel advice, should, in the first instance contact 


Isolation notes available from 111 online   


To minimise the time vulnerable patients spend waiting in close proximity to each other whilst waiting for a blood test Eastbourne & Conquest Hospitals have decided to move to an appointment only system.   To help with patient flow they have introduced extra appointments at both sites.


Appointments can be booked on the following numbers (walk ins are not currently available):


Conquest                                          01424 757540

Eastbourne DGH                              01323 417400 ext 4391

Bexhill Hospital                                Arrangements will remain unchanged



Please click on the link below for Background and Frequently Asked Questions (FAQs) for patients


For more useful information, please visit East Sussex Clinical Commissioning Groups Covid-19 link.....


HIHC thanks patients for taking all advised precautions to ensure the health and safety of us all.


For the latest Government Guidelines, please visit

Welcome to Herstmonceux Integrative Health Centre 

We are an NHS practice and Integrative Health Centre in Herstmonceux, near Hailsham, East Sussex. Our GPs and Nurses provide the full range of NHS primary care services and our integrative nature means we combine conventional treatments with measured and effective complementary therapies.

CQC overall rating 31st January 2017 OUTSTANDING 

To read our full report click here CQC report

Privacy Notice

COVID-19 and your information – Updated on 5th May 2020
Supplementary privacy notice on Covid-19 for Patients

This notice describes how we may use your information to protect you and others during the Covid-19 outbreak.

 COVID-19 Privacy Notice  

It supplements our main Privacy Notice which is available here Privacy Notice .

Our Mission Statement

We, at Herstmonceux Integrative Health Centre are a Patient centred practice, providing a calm relaxed environment for Patients and Staff. We are committed to sustainable living, sustainable working, providing safe and effective quality health care in an environment of equality and respect.  We are passionate about healthcare striving to support our Patients in achieving their health goals.  We are integrated within our Community working with our Partners to identify, support and respond to our Patients health care needs.

Our vision is to provide Integrative Medicine, supported by the NHS and we are looking at ways to achieve this in our 5 year development plan. For now, patients pay our complementary practitioners direct on a per session basis.

Dementia Friendly Health Centre

All the staff at the Health Centre have responded to the Governments campaign for  a million people to become Demenita Friends and have  either completed  online training or attended a course to become a Dementia Friend. At the Health Centre we are committed to making the Patients experience as positive as possible.

Our new purpose built sustainable premises

Our building supports our vision of providing a sense of calm and relaxation for patients and staff alike. It has been built, mindful of the patient experience, to maximise natural light and reduce our impact on the environment. Sustainability is important to us - in looking after our patients, caring for the environment and in our role as guardians for NHS resources - we want to see NHS funding spent where it provides the best health outcomes for all.

We have a portable hearing induction loop at the Health Centre, please speak to a member of staff if you require any assistance accessing the system or if you require the portable hearing loop in your consultation. Please also let a member of our reception team know if you require any information in larger font, braille or if you need any communication support relating to a disability, impairment or sensory loss.

If you’re new to the area, come and join us - we welcome new patients (boundaries apply)

Friends and Family Test

Would you recommend us to friends and family? All GP surgeries have been asked by NHS England to offer their patients the opportunity to feedback on the care they have received at their Health Centre. Tell us what you think by clicking on the patient survey link below. Question 1 will be submitted to NHS England monthly for publishing on NHS Choices and The Department of Health Websites. Question 2 will be used by us internally to evaluate our services.

Online access 

Appointments, repeat prescriptions  & brief medical summary are available online - speak to our reception team for your login details


 Empowering health and wellbeing


(Site updated 29/07/2020)
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