Prescriptions

Ordering repeat prescriptions

The most secure and fastest way to order your repeat prescription is online using the NHS App. You can use the app on a smartphone, tablet, or computer.

Please note: we cannot take repeat prescription requests over the phone.

Please allow 3 working days, not including weekends or bank holidays, for your prescription to be processed. If you have any problems or questions, please telephone the surgery.

Ordering ‘acute’ or one-off prescriptions

Some medicines are prescribed as a one-off or may need to be checked by a doctor before they can be prescribed again. These medicines will not appear on the NHS App.

If you need a medicine you’ve had before, please put in a triage request. A doctor will review your request and check that it is safe for you to have it again.

FAQ

Missing repeat prescription history

You may not see a repeat prescription listed if:

· it was issued more than 6 months ago

· it was prescribed at a hospital or other secondary care centre

· it was issued at a time when you lived outside of England

· your GP surgery does not currently offer repeat prescriptions online

Unable to order prescription items

You may not be able to order some prescription items if:

· you need a medicine review

· it’s too early to order your medicine

· it’s an acute (short-term) or one-off prescription

· it has already been requested

· you have a repeat dispensing prescription

You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription.

If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. You do not need to request the prescription again.