Ordering repeat prescriptions

The most secure and fastest way to order your repeat prescriptions is online via the NHS App . You can access this on any smart phone or a computer.

For safety reasons, we cannot accept telephone requests for repeat prescriptions.

Please allow 3 working days, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

Ordering ‘acute’ or one-off prescriptions

Your doctor may have wanted to check in with you to see how a medication is working for you, or may have given something as a ‘one off’. These drugs will not appear on your NHS App.

If you do want a medication that you have had before then email the surgery and one of the doctors will check that it is safe for you to have again.


Missing repeat prescription history

You may not see a repeat prescription listed if:

· it was issued more than 6 months ago

· it was prescribed at a hospital or other secondary care centre

· it was issued at a time when you lived outside of England

· your GP surgery does not currently offer repeat prescriptions online


Unable to order prescription items

You may not be able to order some prescription items if:

· you need a medicine review

· it’s too early to order your medicine

· it’s an acute (short-term) or one-off prescription

· it has already been requested

· you have a repeat dispensing prescription

You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription.

If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. You do not need to request the prescription again.


Tracking your repeat prescriptions

You can see when your repeat prescription order is:

· waiting for GP approval or undetermined

· approved by your GP or issued

· rejected or refused


Contact your nominated pharmacy to check if your prescription is ready for collection.

Queries about your medication

If you have any questions regarding your medication, please contact the Practice or speak to a local Pharmacist.

Pharmacy services